One of the easiest ways to get started at uncovering your client’s mental model is to use the tried and true W5H,(who, what where, when, why & how) of course. The basics of who and when are described in my earlier blogs: see Why Focusing on Your Audience is...
You’ve got your marching orders and have a dashboard to build. Across from you is your client. How do you structure the discussion so that you can glean from them what you need to build a tool that’s useful for them? In my experience, these discovery sessions are...
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